Do Not Sell My Personal Information

    California Consumer Privacy Act (CCPA) Notice

    Effective Date: February 6, 2025

    1. Your California Privacy Rights

    If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. This notice supplements our Privacy Policy and explains your rights under the CCPA.

    2. We Do Not Sell Your Personal Information

    HelotStays does not sell your personal information to third parties. We have not sold personal information in the preceding twelve (12) months and do not intend to sell personal information in the future.

    Under the CCPA, "sale" means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating personal information to a third party for monetary or other valuable consideration.

    3. Categories of Personal Information Collected

    In the preceding twelve (12) months, we have collected the following categories of personal information:

    • Identifiers: Name, postal address, email address, phone number, IP address, and account name.
    • Customer Records: Name, address, telephone number, payment information, and property details.
    • Commercial Information: Booking history, transaction records, and service preferences.
    • Internet/Network Activity: Browsing history on our Platform, search queries, and interaction with our services.
    • Geolocation Data: Approximate location based on IP address and, with permission, precise location.
    • Professional Information: Business contact information for property owners and managers.
    • Inferences: User preferences, characteristics, and behavior patterns derived from collected information.

    4. Your CCPA Rights

    As a California resident, you have the following rights:

    Right to Know

    You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting the information, and the categories of third parties with whom we share the information.

    Right to Delete

    You have the right to request deletion of your personal information, subject to certain exceptions. We may retain information necessary to complete transactions, detect security incidents, comply with legal obligations, and for other purposes permitted by law.

    Right to Opt-Out of Sale

    While we do not sell personal information, you have the right to opt-out of any future sale of your personal information. If we ever change our practices, we will update this notice and provide you with an opportunity to opt-out.

    Right to Non-Discrimination

    We will not discriminate against you for exercising your CCPA rights. We will not deny you services, charge different prices, provide different quality of services, or suggest you will receive different treatment for exercising your rights.

    5. How to Exercise Your Rights

    To exercise your CCPA rights, you may:

    • Submit a request through the contact form on our website.
    • Include "CCPA Request" in the subject line of your communication.
    • Specify which right you are exercising (right to know, right to delete, etc.).

    We will verify your identity before processing your request. Verification may require you to provide additional information, such as confirming data points we have on file or providing government-issued identification.

    You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide proof of authorization and we may still require you to verify your identity directly.

    6. Response Timing

    We will respond to verifiable consumer requests within forty-five (45) days of receipt. If additional time is needed, we will inform you of the reason and extension period in writing. Extensions will not exceed an additional forty-five (45) days.

    7. Information Sharing for Business Purposes

    We may disclose personal information to service providers for business purposes. These disclosures are not considered "sales" under the CCPA. Our service providers are contractually obligated to use the information only for the purposes for which it was disclosed and to implement appropriate security measures.

    Business purposes for which we may share information include:

    • Processing payments and preventing fraud.
    • Providing customer support.
    • Performing analytics and improving our services.
    • Marketing and advertising (with opt-out options).
    • Complying with legal obligations.

    8. Changes to This Notice

    We may update this CCPA notice from time to time. Changes will be effective upon posting to the Platform. We encourage you to review this notice periodically.

    9. Contact Information

    For questions about this CCPA notice or to exercise your California privacy rights, please contact us through the contact form on our website with "CCPA Request" in your message.