Inclusion & Community Conduct Policy

    Effective Date: February 6, 2025

    1. Our Commitment

    HelotStays is committed to building a community where everyone feels welcome, respected, and safe. We believe that travel should be accessible to all, and discrimination has no place on our platform. This Inclusion & Community Conduct Policy establishes the standards of behavior expected from all users of the HelotStays platform.

    2. Non-Discrimination Policy

    HelotStays prohibits discrimination against guests, property owners, or any platform users based on:

    • Race, color, ethnicity, or national origin.
    • Religion or religious beliefs.
    • Sex, gender, or gender identity.
    • Sexual orientation.
    • Age.
    • Marital or family status.
    • Disability or medical condition.
    • Veteran status.
    • Genetic information.
    • Any other characteristic protected by applicable law.

    3. Property Owner Obligations

    Property owners using the HelotStays platform agree to:

    • Accept or decline booking requests based only on legitimate, non-discriminatory factors such as availability, property rules, or guest suitability for the space.
    • Apply house rules consistently to all guests.
    • Not use discriminatory language in listings, communications, or reviews.
    • Provide equal access and treatment to all guests.
    • Comply with all applicable fair housing and public accommodation laws.

    4. Guest Obligations

    Guests using the HelotStays platform agree to:

    • Treat property owners, Guest Contacts, neighbors, and other guests with respect.
    • Not engage in discriminatory or harassing behavior.
    • Respect the property and the community where the property is located.
    • Not use discriminatory language in communications or reviews.

    5. Community Conduct Standards

    All users of the HelotStays platform are expected to:

    Respect

    • Treat others with dignity and respect.
    • Be courteous in all communications.
    • Respect cultural differences and personal boundaries.

    Honesty

    • Provide accurate information in profiles, listings, and communications.
    • Be transparent about intentions and expectations.
    • Leave honest and fair reviews.

    Safety

    • Prioritize the safety of yourself and others.
    • Report safety concerns promptly.
    • Do not engage in or facilitate illegal activities.

    6. Prohibited Conduct

    The following conduct is strictly prohibited on the HelotStays platform:

    • Discrimination: Refusing to rent to or provide services to someone based on protected characteristics.
    • Harassment: Unwelcome conduct that creates a hostile or intimidating environment.
    • Hate Speech: Language that attacks or demeans individuals or groups based on protected characteristics.
    • Threats: Threatening violence or harm to any person.
    • Sexual Harassment: Unwelcome sexual advances, requests, or conduct.
    • Retaliation: Taking adverse action against someone who reported a violation of this policy.
    • Fraudulent Activity: Scams, identity theft, or misrepresentation.

    7. Reporting Violations

    If you experience or witness conduct that violates this policy, please report it to HelotStays through the contact form on our website. When reporting, please include:

    • Your booking information (if applicable).
    • Description of the incident.
    • Any supporting evidence (screenshots, messages, etc.).
    • Names or usernames of those involved.

    All reports will be reviewed promptly and confidentially. We will not tolerate retaliation against anyone who reports a violation in good faith.

    8. Consequences of Violations

    Violations of this policy may result in:

    • Warning and education about policy requirements.
    • Removal of content that violates the policy.
    • Temporary suspension of account access.
    • Permanent removal from the platform.
    • Cancellation of bookings with or without refund.
    • Legal action where appropriate.

    The severity of consequences will depend on the nature and frequency of the violation.

    9. Fair Housing Compliance

    Property owners in the United States are subject to federal, state, and local fair housing laws. These laws generally prohibit discrimination in housing based on race, color, national origin, religion, sex, familial status, and disability. Some jurisdictions have additional protected classes.

    Property owners are responsible for understanding and complying with all applicable fair housing laws in their jurisdiction.

    10. Our Ongoing Commitment

    Creating an inclusive community is an ongoing effort. HelotStays is committed to:

    • Regularly reviewing and updating this policy.
    • Providing education and resources on inclusion and non-discrimination.
    • Investigating and addressing reported violations promptly.
    • Continuously improving our platform to promote inclusion.

    11. Contact Information

    For questions about this policy or to report a violation, please contact us through the contact form on our website.