Safety & Security Policy

    Effective Date: February 6, 2025

    1. Policy Overview

    The safety and security of guests and property owners is a priority for HelotStays. This Safety & Security Policy outlines the safety requirements for properties listed on our Platform, guest safety responsibilities, and procedures for handling safety-related issues.

    2. Property Owner Safety Requirements

    Property owners must ensure their properties meet the following safety requirements:

    Smoke and Carbon Monoxide Detection

    • Working smoke detectors on every level of the property and near all sleeping areas.
    • Carbon monoxide detectors if the property has fuel-burning appliances, attached garage, or fireplace.
    • Regular testing and battery replacement for all detectors.

    Fire Safety

    • Fire extinguisher accessible to guests, preferably in the kitchen area.
    • Clear and unobstructed exit routes.
    • Emergency exit information posted in a visible location.
    • Proper maintenance of fireplaces, wood stoves, and heating systems.

    Security

    • Secure locks on all exterior doors and windows.
    • Functioning deadbolts or smart locks.
    • Adequate exterior lighting.
    • Secure access codes that are changed between guests.

    Pool and Spa Safety (if applicable)

    • Proper fencing and barriers as required by local law.
    • Safety equipment (life ring, shepherd's hook) readily available.
    • Posted safety rules and depth markings.
    • Proper chemical maintenance and water quality.

    General Safety

    • First aid kit accessible to guests.
    • Emergency contact information posted (local emergency services, Guest Contact).
    • Handrails on stairs and elevated areas.
    • Non-slip surfaces in bathrooms and wet areas.
    • Proper storage of hazardous materials and chemicals.
    • Childproofing if the property is advertised as child-friendly.

    3. Hazard Disclosure

    Property owners must disclose known hazards including but not limited to:

    • Presence of animals on or near the property.
    • Bodies of water, steep terrain, or natural hazards.
    • Construction or renovation activity.
    • Weapons stored on the property.
    • Potential allergens (pets, plants, etc.).
    • Any conditions that may pose risk to guests.

    4. Guest Safety Responsibilities

    Guests are responsible for:

    • Reading and following property safety guidelines and house rules.
    • Supervising children and ensuring their safety at all times.
    • Not tampering with safety equipment or security systems.
    • Reporting safety hazards or concerns immediately to the Guest Contact.
    • Using property amenities (pools, hot tubs, grills) safely and responsibly.
    • Evacuating the property in case of emergency and calling local emergency services.
    • Locking doors and securing the property when away.

    5. Emergency Procedures

    In Case of Emergency

    Call local emergency services (911 in the United States) immediately for:

    • Fire or smoke
    • Medical emergencies
    • Security threats or break-ins
    • Gas leaks
    • Severe weather requiring evacuation

    After Ensuring Safety

    Contact the designated Guest Contact to report the situation and coordinate next steps.

    Non-Emergency Issues

    For non-emergency safety concerns (minor maintenance, equipment not working), contact the Guest Contact for assistance.

    6. Property Inspections

    HelotStays may request or conduct property inspections to verify compliance with safety requirements. Owners must provide access for inspections upon reasonable notice. Properties found to be non-compliant may be suspended until issues are resolved.

    7. Reporting Safety Issues

    Guests and owners should report safety issues through the following channels:

    • Emergencies: Local emergency services first, then Guest Contact.
    • Urgent Issues: Guest Contact directly.
    • General Concerns: Through the HelotStays Platform or contact form.

    8. Surveillance and Monitoring

    Some properties may have surveillance or monitoring equipment. See our Surveillance & Monitoring Policy for requirements and guest rights regarding surveillance.

    9. Liability

    HelotStays is not liable for injuries, accidents, or losses occurring at properties listed on the Platform. Property owners are responsible for maintaining safe properties and adequate insurance coverage. Guests use properties at their own risk.

    See our Terms of Use for complete liability terms.

    10. Contact Information

    For questions about this Safety & Security Policy, please contact us through the contact form on our website.