The HelotStays Property Standard

    Better property management starts with the right systems.

    We're flexible about your setup, but every property must work within our systems. We don't require identical equipment — we require every property to meet the same operational expectations.

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    What every property needs

    Guest access

    A smart lock (preferred), an electronic lock where you enter each guest code in the HelotStays app before the deadline, or documented on-site staff or key handover — always with backup access.

    Cleaning and turnovers

    Use our cleaners or your own. Every cleaner follows the HelotStays cleaning workflow, checklist and readiness confirmation.

    Security

    An exterior entrance camera with authorized access. Indoor cameras in guest spaces are never permitted.

    Safety

    Working smoke detectors, carbon monoxide detectors where required, and required fire safety equipment.

    Climate and noise

    Remote temperature control where heating or cooling exists, and privacy-safe noise monitoring for entire homes.

    Connectivity

    Reliable Wi-Fi for guests and the devices we use to manage your property.

    Legal and insurance

    Required permits, registrations and short-term rental insurance, with documents on request.

    Maintenance

    Urgent repairs are covered by your property wallet's protected reserve, so issues are fixed without delay.

    How it works

    After you sign in, each property shows its standards checklist. Send details for each item and our team verifies them. Alternatives are welcome when they meet the same goal — safety and legal requirements can't be waived.

    New properties meet the standard before going live. Properties we already manage have until December 31, 2026 to complete any open items.

    Detailed property standards

    Effective Date: February 6, 2025

    1. Overview

    All properties listed on the HelotStays platform must meet the Core Property Standards outlined in this document. These standards ensure consistent quality, safety, and guest satisfaction across all listings. Property owners are responsible for maintaining these standards at all times.

    2. Cleanliness Standards

    Properties must be thoroughly cleaned before each guest arrival:

    General Cleaning

    • All surfaces dusted and wiped clean.
    • Floors vacuumed, mopped, or cleaned as appropriate.
    • Windows and mirrors free of smudges and streaks.
    • All trash removed and garbage bins emptied with fresh liners.
    • No pet hair, odors, or allergens (unless pet-friendly listing).

    Kitchen

    • All dishes, cookware, and utensils clean and properly stored.
    • Appliances cleaned inside and out (refrigerator, oven, microwave).
    • Countertops and sink sanitized.
    • No expired food items left in refrigerator or pantry.

    Bathrooms

    • Toilet, sink, shower, and tub thoroughly cleaned and sanitized.
    • Fresh towels provided (minimum: 1 bath towel, 1 hand towel, 1 washcloth per guest).
    • Mirror clean and streak-free.
    • Adequate toilet paper provided.

    Bedrooms

    • Fresh, clean linens on all beds.
    • Mattress protectors recommended.
    • Adequate pillows (minimum 2 per guest).
    • Clean blankets or comforters.

    3. Essential Amenities

    All properties must provide the following essential amenities:

    Bathroom Essentials

    • Toilet paper (at least one extra roll)
    • Hand soap
    • Fresh towels
    • Shampoo and conditioner (recommended)
    • Body wash or soap (recommended)

    Kitchen Essentials

    • Basic cookware (pots, pans, cooking utensils)
    • Dishes, glasses, and flatware for maximum occupancy
    • Coffee maker or kettle
    • Dish soap and sponge
    • Paper towels or dish towels
    • Salt, pepper, and basic cooking oil (recommended)

    Bedroom Essentials

    • Comfortable mattress in good condition
    • Clean sheets and pillowcases
    • Pillows and blankets
    • Adequate storage space (closet or dresser)

    Climate Control

    • Heating appropriate for the climate and season
    • Air conditioning or fans in warm climates
    • Instructions for thermostat operation

    Technology

    • Reliable WiFi with network name and password provided
    • Working television (if advertised)

    4. Safety Requirements

    Properties must meet all safety requirements as detailed in our Safety & Security Policy, including:

    • Working smoke detectors
    • Carbon monoxide detectors (where applicable)
    • Fire extinguisher
    • First aid kit
    • Secure locks on doors and windows
    • Emergency contact information posted

    5. Maintenance Standards

    All properties must be maintained in good working condition:

    • All plumbing fixtures functioning properly (no leaks, adequate water pressure).
    • All electrical outlets and switches working.
    • All appliances in working order.
    • Doors and windows that open, close, and lock properly.
    • No structural issues, water damage, or pest infestations.
    • Well-maintained exterior and landscaping.
    • Clean and functional HVAC systems.

    6. Listing Accuracy

    Property listings must accurately represent the property:

    • Photos must be current and accurately depict the property.
    • All amenities listed must be available and functional.
    • Accurate description of sleeping arrangements and bed types.
    • Accurate property type, location, and room counts.
    • Disclosed limitations, restrictions, or potential disturbances.

    See our Listing Accuracy & Updates Policy for complete requirements.

    7. Check-In and Access

    Properties must provide:

    • Clear check-in instructions provided before arrival.
    • Reliable access method (smart lock, lockbox, or in-person key exchange).
    • WiFi password and essential information readily available.
    • House manual with property instructions and local information (recommended).

    8. Quality Inspections

    HelotStays may conduct quality inspections to verify compliance with these standards. Properties that fail to meet standards may be subject to:

    • Required corrective actions within specified timeframes.
    • Temporary listing suspension until issues are resolved.
    • Reduced visibility or ranking in search results.
    • Permanent removal from the Platform for repeated violations.

    9. Guest Feedback

    Guest reviews and feedback are used to monitor compliance with these standards. Properties receiving consistent negative feedback regarding cleanliness, maintenance, or accuracy may be subject to review and potential action.

    10. Contact Information

    For questions about these Core Property Standards, please contact us through the contact form on our website.